Arch Telecom Mission

Our mission is to put customers first, which is exemplified by our determination to provide consistent consumer satisfaction and a first-class retail experience.

Our History

Arch Telecom is an employee-owned Sprint Authorized Retailer prioritizing customer satisfaction above all else.

Arch Telecom was established in 1993 with a single store location in Yonkers, New York. Backed by an executive team with over 60 combined years of wireless experience, Arch Telecom quickly grew to over 100 locations. Today, with over 800 employees in 13 states, we are proud to say Arch Telecom is the only employee-owned company in wireless and one of the top nationwide retailers.

Our priority is providing customers with the best and most reliable wireless devices and services available. We staff our stores with experienced associates and provide extensive ongoing training to ensure everyone is up to speed on the latest technology. Whether you're in the market for a smartphone, accessories for your current device, a new cell phone plan or you simply need assistance with your current services, we’re here to help.

Arch Telecom’s Core Values guide us in every decision we make, from the products and services we offer, to opening new store locations, to hiring the best and brightest employees. We expect every member of our team to act with integrity and treat customers, coworkers and people in the surrounding communities with the utmost respect.
Accountability

Accountability

We believe accountability has a clear link to higher performance, further commitment to work and greater work satisfaction.
Empowerment

Empowerment

As an employee-owned company, we encourage our employees to take initiative and give their very best.
Commitment

Commitment

We’re committed to making customers our top priority and ensuring our employees have the tools they need to succeed.
Ownership

Ownership

When our employees take ownership of their actions it creates a deeper investment in their personal success, as well as the success of the company.