Join the The Customer Center, Inc. team

If you're ambitious, hard working, and looking for a fun, rewarding career with opportunities for advancement, consider joining the Sprint Store by The Customer Center, Inc. team. You'll learn all about wireless devices and mobile service, and you'll get to share your love of technology with consumers who value your expertise. Check out our available job opportunities and contact us today.

Thank you for your interest in employment with The Customer Center, Inc. Please note, this is not an offer for Sprint employment.

Position details and qualifications

Retail Sales Representatives (RSR)

are accountable for achieving or exceeding individual sales goals, set by their Store manager. Retail Sales Representatives will participate in our week-long training to be set up for success. Under the supervision of a Store Manager, the RSR must display, have knowledge of and participate in all the Store's promotions, programs, and products. Above all, RSR must have the ability to connect and build rapport with prospective and current customers in order to provide superior customer service.

    • Drive the sales of products and services by achieving or exceeding sales targets.
    • Build customer loyalty by providing prompt and exceptional sales and post-sale service.
    • Ensure customer concerns are resolved with urgency and good judgment.
    • Stay knowledgeable about our products, services, promotions and policies.
    • Participate in ongoing training and coaching initiatives.
    • Customer focus, teamwork, communication, accountability and innovation.
    • Previous sales experience with emphasis on customer service is a plus.
    • Self-reliance to perform on an incentive based salary.
    • Excellent verbal and written communication skills.
    • Enthusiastic, energetic, personable and friendly disposition.
    • Ambitious, hardworking and passionate about the wireless industry.
    • Good listening skills to utilize for selling.
    • Organized with great follow-up skills.
    • Willing to work weekends and holidays.
    • Bi/multi lingual is a plus.
    • Must be familiar with Microsoft Windows and Excel.
    • High school diploma. Post-secondary degree a definite asset.
    • Must be able to pass a background check.
Retail Store Manager (SM)

The Store manager is ultimately responsible for all aspects of a Retail store. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service. The SM embraces channel programs and initiatives while executing them consistently. The SM empowers all team members with the necessary tools and training to resolve customer issues quickly and efficiently. The SM must have the ability to coach, develop and lead a strong retail sales team in the achievement of individual and team-based goals. The successful Store Manager will work a retail schedule, including evenings, weekends, and holidays as required and adapt quickly to the constant changing environment of the wireless industry.

Job ResponsibilitiesRole Expectations, Key Store Goals and Responsibilities

    • Responsible for day-to-day operations.
    • Meet or exceed assigned key performance targets.
    • Direct supervision of retail Store employees, including job descriptions, interviewing, training, scheduling and performance reviews.
    • Hold team accountable for production and quality.
    • Fully knowledgeable on all retail systems and procedures.
    • Conduct ongoing recruiting and hiring of Retail Store team members.
    • Utilize customer feedback to reinforce and improve the quality of service and customer satisfaction.
    • Manage staffing levels and create schedules that support customer service and daily operations within budget.
    • Recognize and respond to performance issues with honest and direct communications, enforcing disciplinary guidelines.
    • Deliver consistently balanced results, drives for financial performance both "top & bottom line."
    • Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals.
    • Maintain cash control and review all sales discrepancies.
    • Monitor inventory in/out on a daily basis.
    • Ensure Planogram readiness and compliance
    • Compute weekly sales reports for management.
    • Flexible times of availability needed: able to work 40 or more hours per week, must work busier customer traffic times, weekends, holidays, etc. when needed.
    • Minimum three years of retail, customer service management or related experience and/or training management of wireless retail store or other wireless products.
    • Must have prior sales experience, preferably in wireless.
    • Experience in an environment requiring multi-tasking.
    • Experience in improving customer service, teaching customers about products, improving inventory system efficiency and/or improving processes is essential.
    • Experience in employee management and ability to get measurable results.
    • Managers have a great deal of freedom to manage the organization and must be a self-starter with a "whatever it takes" mentality.
    • Successful managers should be innovative self-starters with the ability to see the big picture while not losing touch with day-to-day operations.
    • A strong work ethic, enthusiastic personality, self-confidence and intelligence.

The Customer Center, Inc. locations

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