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Universal Wireless Mission

At Universal Wireless, it is our mission to provide our customers with the right solution and the best value from a knowledgeable consultant. To do this, we give our employees the training, tools, and leadership they need to be successful.

Our History

Today the Sprint network is performing at its best-ever levels as more and more customers experience faster, stronger, more reliable service.

In 1999, Universal Wireless was one location located in Standale, MI. As the store excelled, the company grew. Under the leadership of owner Jamal Aqel and rep turned general manager, Jason Graves, the company has grown to over 40 locations in Michigan, Wisconsin, Ohio, and Pennsylvania.

If you've been to a store in West MI, WI, OH, or PA - there's a good chance that you might have actually been in a Universal Wireless location! We run both destination stores and mall kiosks. Sometimes you may even see us out and about in other businesses running table events! Many of our locations are staffed with certified technicians who are ready to help you fix or replace that phone that's been driving you crazy!

We believe that you have a choice when you shop or work at a Universal Wireless location, so we make the choice to provide an awesome experience through choosing to have a great attitude, choosing to take the extra time to solidify our knowledge and yours, choosing to do something different to take us from good to great!

When you visit our stores, you are buying from someone local. We hire from within the community, from a variety of backgrounds, people with and without experience. We put money back into the community through sponsorships, local advertising with other small businesses and local fundraisers, and we save you money which allows you to keep more of your locally earned money!

 

Our Core Values describe the beliefs that drive our decisions and actions. It is the responsibility of every Sprint Store by Universal Wireless employee to espouse each value without compromising another. Strict adherence to these values drives success, which creates the opportunity for every employee to thrive, and provides us all with a company that makes us proud.
Integrity

Integrity

Uncompromising honesty in every action we take and decision we make.
Dedication

Dedication

Our customers come first. Always.
Community

Community

We are proud representatives of the community that surrounds us.
Respect

Respect

Each other, our customers, our partners and our company policies.
Growth

Growth

We’re committed to driving measurable improvement both personally and for the company.
Optimism

Optimism

We always believe we can win and seek opportunities in every challenge.