Get to know us

Our History

In 1999, Universal Wireless was one location located in Standale, MI. As the store excelled, the company grew. Under the leadership of owner Jamal Aqel and rep turned general manager, Jason Graves, the company has grown to over 40 locations in Michigan, Wisconsin, Ohio, and Pennsylvania.



If you've been to a store in West MI, WI, OH, or PA - there's a good chance that you might have actually been in a Universal Wireless location! We run both destination stores and mall kiosks. Sometimes you may even see us out and about in other businesses running table events! Many of our locations are staffed with certified technicians who are ready to help you fix or replace that phone that's been driving you crazy!

Our Culture

At Universal Wireless, we are not only focused on sales and customer service - but also the development of our people. We want to see you be successful in your position and we provide the tools to get you there. Some of those tools include a 90-day training program, on-the-spot coaching, general improvement coaching, and an extensive support staff.

Our People

What do you get when you mix students, musicians, writers, servers, and small business owners? More than likely, those are the people working in one of our locations! Our team is made up of a diverse group of people that are more than just sales reps, techs, and managers. When they leave the store, they may go home to their children, or a recording studio. What they all have in common is that when they arrive at work, their common goal is to provide our customers with a top-notch customer experience.



The flexible schedule is just one of many perks of working with Universal Wireless. We reward that hard work and determination with opportunities for advancement so you can earn even more to do the things you love! We've never stopped growing and that's thanks to our amazing team. Whether you're looking for a part-time job while you start your own business or you're looking for the next step in an exciting, ever-changing career, we're always in search of new talent!

Mission

Leadership

Our Mission

At Universal Wireless, it is our mission to provide our customers with the right solution and the best value from a knowledgeable consultant. To do this, we give our employees the training, tools, and leadership they need to be successful.

Choice

We believe that you have a choice when you shop or work at a Universal Wireless location, so we make the choice to provide an awesome experience through choosing to have a great attitude, choosing to take the extra time to solidify our knowledge and yours, choosing to do something different to take us from good to great!

Local

When you visit our stores, you are buying from someone local. We hire from within the community, from a variety of backgrounds, people with and without experience. We put money back into the community through sponsorships, local advertising with other small businesses and local fundraisers, and we save you money which allows you to keep more of your locally earned money!

Desire

We take great pride and passion in every customer interaction. Our success as a premier wireless retailer stems from our desire and commitment to our customers.

Inspire

Our leadership team delivers the knowledge and tools necessary to inspire our employees to achieve great things for our customers and for themselves. We are not only managers and administrators, we are helping our employees build a career and a future.

Innovate

We pledge to never let our business stagnate. We look forward to utilizing the innovations made in the wireless industry. As technology continues to grow and change, so will we.

Integrity

We care about doing the right thing, and it is essential that all our employees feel the same way. Honesty and ethical behavior trump all else. We are passionate about this: to resort to dishonest business practices for the sake of "getting ahead" is to lose sight of the reason we do what we do.