Join the Universal Wireless, Inc. team

If you're ambitious, hard working, and looking for a fun, rewarding career with opportunities for advancement, consider joining the Sprint Store by Universal Wireless team. You'll learn all about wireless devices and mobile service, and you'll get to share your love of technology with consumers who value your expertise. Check out our available job opportunities and contact us today.

Thank you for your interest in employment with Universal Wireless. Please note, this is not an offer for Sprint employment.

Position details and qualifications

Sales Consultant
We are looking for Sales Associates who are passionate about the retail industry, have a proven track record for driving sales, provide exceptional customer service, and thrive in a fast-paced, highly competitive sales environment.
JOB RESPONSIBILITIES
    • Facilitating retail sales of cellular phones and wireless services to the general public
    • Creating additional sales opportunities through creative marketing campaigns
    • Continually increasing knowledge of telecommunications products and services
    • Seeking additional sales through creative marketing and community involvement
    • Handling daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties if necessary
    • Developing and monitoring action plans for the accomplishment of daily/month sales goals
    • Ensuring that every customer that leaves your store is "Very Satisfied"
JOB REQUIREMENTS

    Our team members come from a wide variety of backgrounds - some have already shined in wireless telecommunications sales and others have simply mastered the art of customer service. Whatever the case may be what makes our team successful is their love for helping people, passion for new technologies, and hunger for a career in retail sales management. Our candidates must also possess the following:

    Minimum:

    • High School Diploma or GED; college degree preferred
    • Basic computer application skills including Microsoft Office (Word, Excel, PowerPoint, Publisher)
    • Strong interpersonal, verbal and written communication skills
    • Ability to build relationships and adapt to a diverse customer base are required
    • Outgoing, motivating, confident, positive team leader with an amazing ability to inspire others
    • A knack for technology, telecommunications, and the ability to learn wireless quickly
    • At least one year of sales or customer service experience is required

    Preferred:

    • Experience in wireless sales or customer experience
    • Bilingual
Retail Store Manager
We are looking for Retail Store Managers who are passionate about the retail industry, have a proven track record for driving sales, provide exceptional customer service, and thrive in a fast-paced, highly competitive sales environment.
Job Responsibilities
    • Establish and exceed organizational performance targets.
    • Provide leadership and teamwork designed to deliver an ideal experience to every customer, every time.
    • Provide answers directly to customers concerning billing processes, equipment, service plan upgrades, service and repair, and other customer service related issues inquiries.
    • Actively encourage, support, and facilitate the growth and development of all associates in retail store(s).
    • Create an environment that motivates and inspires associates to exceed expectations and goals.
    • Establish open and honest communication with a diverse team to create a positive environment.
    • Oversee all store operations including opening, closing, compliance, cash, & inventory.
    • Complete and reviews all adjustment & monitoring, payroll, and performance related reports.
    • Coordinate sales, promotions, and marketing events to ensure customer flow is maximized and visibility is high.
    • Responsible for human resources and staffing responsibilities including the hiring process, interviewing, training, and various associate lifecycle activities for store associates.
    • Participate in community events and public relations activities to develop a positive image for the company in the local community.
Job Requirements

    Our team members come from a wide variety of backgrounds - some have already shined in wireless telecommunications sales and others have simply mastered the art of customer service. Whatever the case may be what makes our team successful is their love for helping people, passion for new technologies, and hunger for a career in retail sales management. Our candidates must also possess the following:

    Minimum:

    • High school diploma or state equivalency certification
    • 2+ years sales experience
    • Strong communication and interpersonal skills
    • Open availability including nights, weekends, and holidays

    Preferred:

    • Associates Degree or equivalent experience
    • 1-2 years or supervisory or management
    • Experience in the wireless industry
    • Working knowledge of cellular products and services

Universal Wireless locations

Find your nearest Sprint store by Universal Wireless.

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